Last updated: 22 July 2026
One Plumbing ("we", "us") collects and uses personal information when you
book a meeting with us or get in touch. This policy explains what we
collect, why, and your rights under the Kenya Data Protection Act, 2019.
One Plumbing is the trading name of Vanguard Engineering Ltd, at 2:9
General Conference Office, 3rd Riverside Drive, Nairobi, Kenya. For any
question about your data, contact us at [email protected] or
+254 703 818181.
When you book a one-to-one or fill in our form, we collect your name,
phone number, email address, your business and role, and your appointment
details. If you contact us by phone, WhatsApp, or email, we keep a record
of that conversation.
To schedule, confirm, and remind you about your meeting.
To respond to your enquiry and follow up about our services.
To keep our own records of who we have spoken with.
We rely on your consent, which you give by booking or by ticking our
consent box, and on our legitimate interest in running and following up
on our business.
Your information is held in our customer management system and is seen
only by One Plumbing and the providers who help us operate it, such as our
messaging provider. We do not sell your information to anyone.
If you agree, we send booking confirmations and reminders by SMS and
WhatsApp. You can opt out any time by replying STOP or telling us directly.
We keep your information for as long as we are in contact, or as long as
the law requires, and we delete it on request unless we are required to
keep it.
Under the Kenya Data Protection Act, 2019 you can ask us to show you the
data we hold, correct it, delete it, or stop using it, and you can
withdraw your consent at any time. Email [email protected] to do any of
these. If you are not satisfied, you can contact the Office of the Data
Protection Commissioner (ODPC).
We may update this policy. The current version will always be at this link.